Frequently Asked Questions (FAQ)
Quick answers about purchases, returns, delivery, rental, and business services in Singapore.
7-Day Returns & Exchanges
What we need from you:
- Order number
- SKU / model number
- Proof of purchase
Time window:
- Requests must be made within 7 days from the purchase date
How it works:
- We review your request and provide next steps
- Once the item is received, it is inspected before a resolution is confirmed
- Processing is typically completed within 7 working days after inspection starts
Collection / return transport:
- If pick-up is required, a courier fee may apply
- Transport details are shared by our support team during the arrangement
Important:
- Requests made after the 7-day window may not be accepted
What situations are covered within the 7-day window?
A return or exchange may be considered if:
- The item differs from the listing description
- Parts or accessories are missing (as confirmed by inspection)
- The item is not functioning on arrival
- Delivery was unsuccessful after verification
Each request is reviewed individually.
Requirements for a valid return
- Keep the original external packaging (where applicable)
- Include all accessories and any included items
- Item should be in a condition suitable for inspection
- Contact support first before sending any item back
What happens after I submit the online return form?
- Our team reviews your request details
- You receive pick-up or drop-off instructions
- Item is inspected after arrival
- We update you with the next step after checks are complete
Typical inspection time: 2–4 business days after arrival.
Delivery & after-sales support
- Delivery options depend on item type and schedule availability
- If you need urgent arrangements, contact us and we’ll advise the fastest option
- For support, share your order number and a short description of your issue
Laptop rental (individuals & businesses)
- Short-term and long-term rental options available
- Bulk rental supported for training, onboarding, and project teams
- Share quantity, duration, and required specs to get a recommendation
Business services: IT disposal & data handling
- Corporate laptop and IT equipment disposal supported
- Data handling options available depending on your security needs
- Collection arrangements can be discussed for business jobs
Bulk import / export
- Bulk import/export supported for used and refurbished laptops
- Share target specs, quantity, destination, and timeline for assessment
Contact & location
Phone: +65 9445 5800
Email: sales@laptophouse.sg
Address: Blk 5 Kaki Bukit Road 1, #02-06, Eunos Technolink, Singapore 415936
Hours: Mon–Sat 10:30am–6:30pm (Sun closed)